ÀóÖ¦ÊÓƵ

Switching to paperless billing is a faster, more efficient and convenient option. With paperless billing you can view your bills electronically and download and print your bill if needed.

Registering for paperless billing means you will not receive a bill in the post, instead we will send you an email to tell you when a new bill has been linked to your online account for you to view. Choosing paperless billing helps us cut down printing and postage costs so we have more money to spend on other services.

You will need to register for an online account to be able to view your bills online. If you do not register when requesting paperless billing, you will need to register for an online account later.

Direct Debit is the simplest and most convenient way for you to pay ÀóÖ¦ÊÓƵ – you won’t miss a payment, and you’re protected against mistakes, under the terms of the .

To set up a Direct Debit, you’ll need your ÀóÖ¦ÊÓƵ account reference number (which you can find on your ÀóÖ¦ÊÓƵ bill) and your bank account number and sort code.

You can choose to pay in either 10 or 12 instalments, and you can choose your preferred payment date (either the 1st, 7th, 15th or 25th of the calendar month).

The easiest way to set up a Direct Debit, or make changes to it, is to do it online.

Go to How to pay your ÀóÖ¦ÊÓƵ for other payment options. 

You can now upload documents relating to your ÀóÖ¦ÊÓƵ online. 

You will need to provide your:

• postcode
• ÀóÖ¦ÊÓƵ account number as it appears on your latest bill or recovery notice
• contact phone number or email address 

You can upload document such as, bank statements, tenancy agreement, student certificate or payslips.

You may be entitled to a reduction in your ÀóÖ¦ÊÓƵ if:

• you are the only occupier aged over 18 in your property
• if you are a student, or if you have a student living with you
• if you are severely mentally impaired
• if you have someone who has a severe mental impairment living with you 

You may also be able to apply for ÀóÖ¦ÊÓƵ Support (also known as ÀóÖ¦ÊÓƵ Reduction) which is a discount that helps people who are on a low income or are claiming certain benefits to pay their ÀóÖ¦ÊÓƵ bill.

You can find further guidance on our discounts and exemptions page.

If you are moving into, within, or out of the Borough it’s important that you let us know. 

Residents

Tell us about a change in address

Landlords

Tell us about a change in tenancy 

If you are a homeowner or tenant and you are liable for ÀóÖ¦ÊÓƵ, you can use the form below to tell us about a change to your household. 

For example:

• If someone has moved into your home.
• If someone has moved out of your home.

If you will now be living alone, you may qualify for a single person discount – you can also request this using the form below.

There are two ways to tell us about a name change. For both options you will need to have your ÀóÖ¦ÊÓƵ account reference number from your bill and give us at least one contact telephone number.

1. Register for an online account and select the option 'contact us about your account' once you have registered and logged in.

2. Upload a document online (you do not need an online account to do this).

You can check the ÀóÖ¦ÊÓƵ band of any property within Bedford Borough.